The Saranda Forest Department is committed to providing a seamless and transparent experience for visitors using our online services for stay bookings, safari bookings, and forest entry passes. Below are the terms and conditions related to refunds and cancellations:
1. General Terms
- Refunds and cancellations are subject to the policies outlined below and may vary based on the type of booking or service availed.
- All requests must be made through the official website or mobile app using the registered user account.
2. Stay Booking (Guest House/Accommodation)
- Cancellation Policy:
- Cancellations made more than 7 days before the check-in date will incur a cancellation fee of 10% of the booking amount.
- Cancellations made between 3 to 7 days before the check-in date will incur a cancellation fee of 50% of the booking amount.
- No refunds will be provided for cancellations made less than 3 days before the check-in date.
- Refund Processing:
- Refunds will be processed within 7-10 working days to the original payment method after deduction of applicable cancellation charges.
3. Safari Booking
- Cancellation Policy:
- Cancellations made more than 48 hours before the scheduled safari time will incur a cancellation fee of 20% of the booking amount.
- No refunds will be provided for cancellations made less than 48 hours before the scheduled safari time.
- Refund Processing:
- Refunds will be processed within 7-10 working days to the original payment method after deduction of applicable cancellation charges.
4. Forest Entry Pass
- Cancellation Policy:
- Forest entry passes are non-refundable and non-transferable once issued.
- Requests for changes or cancellations will not be entertained.
5. Important Points to Note
- The department reserves the right to cancel any booking in case of unforeseen circumstances, such as adverse weather conditions, wildlife safety concerns, or administrative reasons. In such cases, a full refund will be provided to the user.
- Refunds will not be provided for:
- No-shows or late arrivals.
- Misrepresentation of information during the booking process.
- Violation of rules and guidelines set by the Saranda Forest Department.
6. Contact for Refund and Cancellation
For any queries related to cancellations and refunds, please contact us at:
- Email: dfo-saranda@gov.in
- Helpline: +91-9576678910 (Monday to Friday, 9:00 AM to 5:00 PM)
This policy is subject to change without prior notice. Please review the terms before making a booking.
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